Business Relocation Notice to Customers — Free Template

Looking for a business relocation notice? Here is a ready-made wording to tell customers you are moving to a new home — fill in the moving date and the new address, copy or print it for the shop, or download it as a Word file. The rest of the details in square brackets take a minute to complete.

Fill in the details — the text updates automatically:

Notice to Our Customers — We Are Moving   Dear customers,   Starting [Date], we will be happy to welcome you at our new address: [New address].   Good to know: – Opening hours remain unchanged; – All existing orders and inquiries will be handled as usual; – On the moving days themselves there may be brief disruptions — thank you for your patience.   See you at the new place!   For questions: [Contact person], tel. [Phone].   Sincerely, [Business name]
Illustration of a storefront with moving boxes and a relocation notice showing a map pin and an arrow to the new address

How to tell customers you are moving — without losing a single one on the way

Publish the relocation notice two weeks to a month ahead, repeat it in a short reminder a week before the move and again the day before. The more your customers come to you physically — a salon, a clinic, a shop or an office — the earlier you should start: a customer who drove to you for nothing doesn’t always give a second chance. Publish in several channels at once: a prominent sign at the business itself, your WhatsApp status and groups, a mailing to customers, your social pages — even a line at the bottom of invoices.

Make sure the notice covers four details: the exact moving date, the full new address (including floor, entrance and parking directions if relevant), what changes and what stays the same — opening hours, phone numbers, the team — and a contact person for questions. An incomplete notice produces a wave of needless phone calls exactly in the busiest days of the move. A small tip that works: attach a little map or a QR code for navigation — and leave a redirect sign at the old address for a few weeks after the move.

Don’t forget the digital footprint: update the address on your Google Business Profile and on Waze on moving day — otherwise navigation keeps sending customers to the old address, the number-one reason for frustrated reviews after a move. While you’re at it, update the registered address with the official bodies relevant to your business (for example the Registrar of Companies and the Tax Authority in Israel) and across your assets: website, email signature and landing pages.

Frequently Asked Questions

How far ahead should customers be told about a change of address?

The norm is two weeks to a month ahead, with a reminder a week before the move and again the day before. For businesses with an older audience or regulars who come in person — start even earlier, and repeat the notice in several channels in parallel.

What must a relocation notice include?

The moving date, the full new address (including floor, entrance and parking directions), what changes and what stays as usual — opening hours and phone — and a contact person for questions. A small map or a QR code for navigation is a welcome addition.

Where should the notice be published?

In several channels at once: a prominent sign at the business, WhatsApp status and groups, a mailing to registered customers, social pages and an update line on invoices. On moving day itself — a redirect sign at the old address with the new one.

What needs updating on Google after a move?

The address on your Google Business Profile — that is what appears in Search and Maps — and on Waze. Without the update, navigation keeps sending customers to the old address. Update the website, email signature and business profiles on social networks at the same opportunity.

What about customers who still show up at the old address?

Leave a clear redirect sign at the old address with the new address, a map or QR code for navigation and a phone number — for at least a month after the move. If a new tenant moves in, coordinate with them to point your customers your way.

Key Takeaways

  • Tell customers two weeks to a month ahead — and remind a week and a day before the move
  • Must-haves: moving date, full new address, what changes and what stays, and a contact person
  • Update Google Business Profile and Waze on moving day — so navigation stops sending people to the old address
  • Leave a redirect sign at the old address for at least a month after the move
  • The template here is free — fill in, copy, print or download as Word

Related Templates

All templates for business owners →

Moving? It is exactly the moment to upgrade how you update your customers: a digital signage screen in the storefront or at reception shows the relocation notice, directions to the new home and your promotions — and updates remotely in seconds, without ever printing a page.

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