Property Management Contact Sheet for Residents

Looking for a property management contact sheet for your building? Here is a ready-to-use, one-page contact sheet in English for an Israeli residential building — copy it in one click, print it for the lobby, or download it as a Word file and edit. It doubles as the page you email to English-speaking residents and to apartment owners abroad, so everyone knows exactly who to call.

Contact Sheet — [Management company name]   Management company for the building at: [Building address] | In effect from: [Date]   Resident service center:   – Service center phone: [Service center phone] | Hours: Sun-Thu [Weekday hours], Friday and holiday eves [Friday hours] – WhatsApp for fault reports: [WhatsApp number] – Email for inquiries and documents: [Email]   24/7 emergency line (stuck elevator, flooding, general power failure): [Emergency phone]   Your contacts:   – Building manager: [Building manager name], phone [Building manager phone] – Maintenance supervisor: [Maintenance supervisor name], phone [Maintenance phone] – Building committee (va'ad bayit): [Committee rep name and phone]   Payments and account questions: [Payment method]   National emergency numbers (Israel):   – Police 100 | Magen David Adom (ambulance) 101 | Fire and Rescue 102 – Israel Electric Corporation 103 | Home Front Command 104 | Municipal hotline 106   Please keep this sheet somewhere handy. Updates are posted on the notice board and in the residents' group.   [Management company name] — the building's management company

Fill in the details — the notice updates automatically:

Illustration of a management company contact sheet on a lobby notice board, with phone, envelope and clock icons

One contact sheet in the lobby — and why it saves dozens of pointless calls

When a resident does not know who to call, they call everyone: the committee member in the evening, the residents’ group, and finally the service center too — about the same fault. One contact sheet, posted in a fixed place, creates order: each channel gets a purpose — the service center for routine matters during answering hours, WhatsApp for a report with a photo, email for documents, and the emergency line for what truly cannot wait. The separation between the service center and the emergency line is the most important clause on the sheet: without it, routine calls flood the emergency line, and in a real event — a stuck elevator with someone inside — the response is delayed.

What turns the sheet from useful to excellent is the part most companies forget: the national emergency numbers. Under pressure — flooding, a gas smell, a siren — nobody remembers whether the electric company is 103 or 104, and for newcomers and English-speaking residents the numbers are not second nature at all; the sheet in the lobby becomes the whole building’s anchor point. Add the municipal hotline (106) for street-infrastructure faults, and the building committee — with a short note on when to approach the va’ad (decisions and policy) and when the management company (service and maintenance).

And finally — maintaining the sheet itself: an “in effect from” line at the top, an immediate update whenever a contact changes, and a proactive check twice a year that all the numbers answer. Post it in three places — the notice board, next to (or inside) the elevator, and as a pinned message in the residents’ group. If some of the owners live abroad, email them the English version: WhatsApp works from anywhere, email crosses time zones easily, and an up-to-date contact sheet spares the committee dozens of “who do I call about my apartment?” messages. A current contact sheet is the management company’s everyday business card: it tells residents there is an address — before they ever need it.

Frequently Asked Questions

What must a property management contact sheet include?

Five components: the service center phone with answering hours, a 24/7 emergency line (separate and highlighted), a written channel — WhatsApp or email — for fault reports and documents, the names of the permanent contacts (the building manager and the building committee), and the payment method. It is also worth adding Israel’s national emergency numbers — under pressure people look for everything in one place.

Why separate the emergency line from the service center?

Because these are two completely different kinds of calls. A burnt-out bulb can wait until morning — a stuck elevator with a person inside cannot. When the sheet shows only one number, residents call it about everything: the emergency line gets flooded with routine calls, and in a real event the response is delayed. A clear separation with examples (‘stuck elevator, flooding, general power failure’) teaches the building to use each channel correctly.

Where should the contact sheet be posted?

In at least three places: the entrance notice board (at eye level), inside or next to the elevator — where stuck residents look for an emergency number — and as a pinned message in the residents’ group. In buildings with a digital notice board, show the contact details as a permanent slide, so the numbers are always on screen even as day-to-day notices rotate.

How often should the sheet be updated?

Immediately upon any change — a new building manager, a new service center number, a new committee — plus a proactive check once every six months even without a known change. A sheet with a disconnected number is worse than no sheet at all: it burns residents’ trust exactly when they need help. The ‘in effect from’ line at the top helps spot an old version at a glance.

Should the sheet also go to apartment owners who live abroad?

Yes — for overseas owners this one page answers the question they ask most: ‘who do I call about my apartment?’. Email them the English version as a Word file and point out the channels that work across time zones — WhatsApp and email. It saves the committee and the management company a long chain of forwarded messages every time something happens in the building.

Key Takeaways

  • One sheet centralizes everything: service center, 24/7 emergency, WhatsApp, email and contacts
  • Keep the emergency line separate from the service center — with usage examples
  • Israel’s national emergency numbers (100-106) make the sheet the building’s anchor
  • Post it on the notice board, by the elevator and pinned in the residents’ group
  • An ‘in effect from’ line plus a half-yearly number check keep it reliable

Related Templates

All templates for property management companies →

The best contact sheet is the one that cannot be torn down: with a digital notice board in the lobby the contact details appear as a permanent slide on screen — always current, always readable, updated remotely in every building you manage in one click.

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